Privacy Policy

Last updated: 25 May 2026

This Privacy Policy explains how MOONSTONE SOFTWARE ENGINEERING LLP collects, uses, stores and protects personal information in connection with jackpot-hub.com.

This Privacy Policy is written for users in Australia and is intended to explain our privacy practices in a clear and transparent way.

Who We Are

jackpot-hub.com is operated by:

MOONSTONE SOFTWARE ENGINEERING LLP
48 STRATHMORE AVENUE, #17-225, FORFAR HEIGHTS, Singapore 140048
Business ID: T13LL1478E

For privacy questions, requests or complaints, contact:

[email protected]

About Jackpot Hub

Jackpot Hub is an adult-only, free-to-play casino-style entertainment website.

We do not offer real-money gambling, wagering, betting, deposits, withdrawals, cash prizes, cash-equivalent prizes or credit betting. Any virtual coins, points, scores or in-game items on the website have no monetary value and cannot be exchanged for money, prizes, goods or services.

Scope of This Policy

This Privacy Policy applies to personal information collected through jackpot-hub.com, including when you:

• visit or browse the website;
• use our free-to-play games;
• contact us by email or through a contact form;
• request support;
• request marketing opt-out or self-exclusion;
• interact with our advertising, analytics or cookie tools.

This Privacy Policy does not apply to websites, platforms or services operated by third parties. If you click a third-party link, you should review that third party’s own privacy policy.

Personal Information We May Collect

Depending on how you use the website, we may collect the following types of personal information.

Information You Provide

This may include:

• name, if you choose to provide it;
• email address;
• message content when you contact us;
• support requests;
• complaint details;
• marketing preferences;
• self-exclusion or access restriction requests;
• age confirmation or adult-status confirmation;
• account details, if account features are available.

Technical and Usage Information

When you use the website, we may automatically collect:

• IP address;
• approximate location derived from IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• game interactions;
• session time;
• referring website or campaign;
• cookie identifiers;
• advertising identifiers;
• error logs;
• security and fraud-prevention logs.

Advertising and Analytics Information

We may collect limited information about how users interact with our website and advertisements, including through Microsoft Advertising, analytics tools, conversion tracking technologies and similar services.

This may include:

• ad campaign source;
• pages visited after clicking an advertisement;
• conversion events;
• cookie or pixel identifiers;
• device and browser information;
• aggregated performance data.

We use this information to measure advertising performance, improve the website and prevent misuse.

Sensitive Information

We do not ask users to provide sensitive information unless it is necessary for a specific request, such as a responsible gaming concern, complaint or self-exclusion request.

If you voluntarily provide information about gambling harm, health, financial difficulty or personal circumstances, we will use it only to respond to your request, protect users, comply with law, or maintain appropriate records.

Payment Information

Jackpot Hub does not accept deposits, wagers or withdrawals. We do not intentionally collect payment card details for gambling purposes.

How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us;
• through website forms;
• through account or support features, if available;
• automatically through cookies, pixels, tags, log files and similar technologies;
• from advertising and analytics partners;
• from security tools used to protect the website;
• from publicly available or lawful sources where necessary to investigate misuse, fraud or legal compliance.

Why We Use Personal Information

We may use personal information to:

• operate jackpot-hub.com;
• provide free-to-play entertainment features;
• respond to enquiries and support requests;
• handle complaints;
• process self-exclusion or access restriction requests;
• confirm that the website is used only by adults;
• maintain website security;
• detect and prevent misuse, fraud, automated abuse or unlawful activity;
• improve website content, performance and user experience;
• measure advertising and marketing performance;
• manage cookie and privacy preferences;
• send service messages;
• send marketing messages only where permitted;
• comply with applicable legal, regulatory and platform requirements;
• protect our rights, users and business.

Direct Marketing

We may send marketing messages about Jackpot Hub only where permitted by law and where it is appropriate to do so.

You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting:

[email protected]

We will take reasonable steps to stop sending marketing messages after receiving your request.

We do not want to market to minors, self-excluded users or users who have told us that gambling-related content may be harmful for them.

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, improve performance, support security, measure advertising and understand website usage.

Some cookies are necessary for the website to work. Other cookies, such as analytics or advertising cookies, may depend on your consent or browser settings.

More information is available in our Cookie Policy.

Disclosure of Personal Information

We may disclose personal information to:

• hosting and infrastructure providers;
• website maintenance and security providers;
• email and customer support providers;
• analytics providers;
• advertising and conversion tracking providers, including Microsoft Advertising where relevant;
• consent management and cookie management providers;
• professional advisers, such as lawyers, accountants and auditors;
• regulators, law enforcement bodies, courts or government authorities where required or permitted by law;
• parties involved in a business transfer, merger, restructuring or sale, if applicable.

We do not sell personal information in the ordinary meaning of the word.

Overseas Disclosure

MOONSTONE SOFTWARE ENGINEERING LLP is located in France. If you are in Australia, your personal information may be transferred to or accessed from outside Australia, including France and other countries where our service providers operate.

These countries may include Australia, countries in the European Economic Area, the United Kingdom, the United States and other locations where hosting, analytics, advertising, security or support providers process data.

Where required, we take reasonable steps to protect personal information and use appropriate contractual, technical and organisational safeguards.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• access controls;
• secure hosting arrangements;
• encryption where appropriate;
• monitoring for suspicious activity;
• limiting access to personal information;
• internal procedures for handling privacy requests;
• deletion or de-identification when information is no longer needed.

No website or online transmission is completely secure. You should use strong passwords, keep your devices secure and contact us if you believe your information has been misused.

Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, operational, security, accounting, dispute resolution and compliance purposes.

Retention periods may vary depending on the type of information.

For example:

• support emails may be kept while needed to manage the request and maintain records;
• security logs may be kept for a limited period to protect the website;
• self-exclusion or access restriction records may be kept for as long as needed to honour the restriction and protect the user;
• analytics information may be aggregated or de-identified.

When information is no longer needed, we take reasonable steps to delete, de-identify or securely archive it.

Access and Correction

You may request access to personal information we hold about you. You may also ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact:

[email protected]

We may need to verify your identity before responding. We will respond within a reasonable time.

Privacy Complaints

If you believe we have mishandled your personal information, contact us at:

[email protected]

Please include your name, email address, details of your concern and the outcome you are seeking.

We will review your complaint and respond within a reasonable time. If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Children and Minors

jackpot-hub.com is not intended for people under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that a person under 18 has provided personal information, we will take reasonable steps to delete the information or restrict access.

Parents or guardians may contact us at:

[email protected]

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policy of any third-party website you visit.

Automated Decision-Making

We may use automated tools to support website security, fraud prevention, advertising measurement, analytics, age-gating and access control.

We do not use automated decision-making to offer credit, approve gambling transactions or determine eligibility for real-money gambling, because Jackpot Hub does not provide those services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Material changes may be notified through the website where appropriate.

Contact

For privacy questions, access requests, correction requests or complaints, contact:

MOONSTONE SOFTWARE ENGINEERING LLP
48 STRATHMORE AVENUE, #17-225, FORFAR HEIGHTS, Singapore 140048
Business ID: T13LL1478E
Email: [email protected]