Responsible Gambling
Jackpot Hub is an adult-only entertainment website for users aged 18 years and over. Our website provides free-to-play, casino-style games for entertainment purposes only.
Jackpot Hub does not offer real-money gambling, wagering, betting, deposits, withdrawals, cash prizes, cash-equivalent prizes, credit betting, or any service that allows users to stake money or anything of value. Any virtual coins, points, scores, levels or in-game items available on jackpot-hub.com have no monetary value and cannot be exchanged for money, prizes, goods or services.
Casino-style entertainment can still affect people differently. We encourage all users to play responsibly, stay in control and avoid using casino-style games if they are experiencing gambling harm or feel that gambling-related content may be harmful for them.
Adults Only
You must be at least 18 years old to use jackpot-hub.com.
You must not use this website if:
- you are under 18 years of age;
- you are accessing the website on behalf of a person under 18;
- you are legally restricted from using casino-style entertainment websites;
- you are experiencing gambling-related harm and casino-style content may be unsafe for you;
- you have chosen to avoid gambling or gambling-like content.
We may restrict, suspend or block access if we believe that a user is underage, misusing the website or using the website in a way that may be unsafe.
Entertainment Only
Jackpot Hub is designed for entertainment. It is not a gambling operator, bookmaker, wagering provider, lottery provider or online casino.
Our games are simulations. Winning, losing, achieving a score or progressing in a free-to-play game on jackpot-hub.com does not mean that you will win in real-money gambling. Success in simulated casino-style games does not predict or improve future outcomes in real-money gambling.
You should never treat casino-style games as a way to make money, solve financial problems, recover losses or improve your chances in real-money gambling.
Safer Play Guidance
To keep play safe and balanced, we recommend that you:
- use the website only for short entertainment sessions;
- take regular breaks;
- avoid playing when stressed, upset, tired or under the influence of alcohol or other substances;
- avoid chasing losses in any real-money gambling environment;
- do not use gambling or casino-style games as a way to manage financial pressure;
- stop using the website if it no longer feels fun or controlled;
- seek help if gambling or gambling-like content is affecting your wellbeing, relationships, work, study or finances.
Warning Signs
You may need support if you:
- feel unable to stop gambling or using gambling-like games;
- spend more time than intended on gambling or casino-style content;
- hide gambling activity from family or friends;
- feel anxious, angry or distressed when you cannot gamble or play;
- use gambling to escape stress, loneliness or other problems;
- borrow money, sell belongings or use credit to gamble;
- chase losses or believe you can “win it back”;
- neglect work, study, family or health because of gambling;
- feel that casino-style content is triggering gambling urges.
If any of these apply to you, please stop using Jackpot Hub and contact a professional support service.
Australian Support Services
If gambling is causing problems for you or someone close to you, free and confidential help is available in Australia.
National Gambling Helpline: 1800 858 858
Available 24 hours a day, 7 days a week.
Gambling Help Online
Provides free online counselling, live chat, email support and self-help resources for people affected by gambling.
BetStop – the National Self-Exclusion Register
BetStop is an Australian Government service that lets people exclude themselves from all licensed Australian online and phone wagering providers. BetStop may not apply to free-to-play social casino-style websites such as Jackpot Hub, but it is an important tool for people who gamble online with licensed wagering providers.
Lifeline
If you are in crisis or need urgent emotional support in Australia, contact Lifeline on 13 11 14.
Self-Exclusion From Jackpot Hub
If you want to stop using Jackpot Hub, you may request a voluntary access restriction by contacting us at:
Please use the subject line: Self-Exclusion Request.
Once we receive your request, we will take reasonable steps to restrict your access using the information available to us. We may need to verify the email address or account details connected to your request.
A Jackpot Hub self-exclusion applies only to jackpot-hub.com. It does not replace BetStop, venue self-exclusion, bank gambling blocks, counselling or professional gambling harm support services.
Marketing Opt-Out
We do not want to send promotional messages to anyone who may be experiencing gambling-related harm.
You can unsubscribe from marketing emails by using the unsubscribe link in our messages or by contacting:
If you request self-exclusion or tell us that gambling-related content is harmful for you, we will take reasonable steps to stop sending you promotional messages.
Our Commitment
Jackpot Hub is committed to:
- keeping the website adult-only;
- making clear that our games are free-to-play entertainment only;
- not offering real-money gambling or wagering;
- not promoting gambling as a way to make money;
- not targeting minors;
- providing responsible gaming information;
- responding to user concerns about gambling-related harm;
- removing or restricting access where appropriate.
Contact
For responsible gaming concerns, self-exclusion requests or support-related questions, contact:
MOONSTONE SOFTWARE ENGINEERING LLP
jackpot-hub.com
48 STRATHMORE AVENUE, #17-225, FORFAR HEIGHTS, Singapore 140048
Business ID: T13LL1478E
Email: [email protected]